Frequently Asked Questions (FAQ) – Getting around in Auvergne-Rhône-Alpes

Getting around the Auvergne-Rhône-Alpes region can sometimes seem complicated: heavy traffic in some cities, limited parking, or train and bus schedules to keep track of. With First Class Partner, enjoy a premium, punctual, and personalized private chauffeur service that transforms every journey into a moment of comfort and serenity.

To better understand our services and plan your trips, our Frequently Asked Questions (FAQ) section answers all your questions about transfers to airports, train stations, tourist resorts, and customized services.

We serve all the major cities in the region, including Annecy, Chamonix, the Mont Blanc region, Grenoble, Lyon, Chambéry, Aix-les-Bains, Évian-les-Bains, and many more. Our chauffeurs will accompany you to:

  • Airport transfers : Genève, Chambéry Savoie Mont Blanc, Grenoble Alpes-Isère, Lyon-Saint-Exupéry.
  • Transfers to train stations in Haute-Savoie (74) : Annecy, Annemasse, Thonon-les-Bains, Évian-les-Bains, La Roche-sur-Foron, Bonneville, Cluses, Sallanches – Combloux – Megève, Saint-Gervais-les-Bains-Le Fayet, Chamonix-Mont-Blanc.
  • Transfers to train stations in Savoie (73) : Chambéry – Challes-les-Eaux, Aix-les-Bains-Le Revard, Albertville, Moûtiers – Salins – Brides-les-Bains, Bourg-Saint-Maurice.
  • Private driver service : for a few hours or several days, ideal for sightseeing tours, customized visits, or business trips.
  • Long-distance journeys : throughout the region and beyond.
  • Excursions and ski resorts :
    • Haute-Savoie (74) : Megève, Chamonix-Mont-Blanc, Saint-Gervais-les-Bains, Les Contamines-Montjoie, Combloux, Les Houches, La Clusaz, Le Grand-Bornand, Les Carroz d’Arâches, Flaine, Samoëns, Les Gets, Morzine, Avoriaz, Châtel.
    • Savoie (73) : Courchevel, Les Arcs, Méribel, Val Thorens, La Plagne, Val d’Isère, Tignes, Les Ménuires.

Our modern fleet includes premium sedans, classic cars, and vans for up to 8 passengers, mostly hybrid or 100% electric (excluding vans). Each vehicle is meticulously maintained and equipped for your comfort.

With First Class Partner, enjoy a secure, punctual, and fully personalized service, perfectly tailored to your needs in the Auvergne-Rhône-Alpes region.

We are a company specialized in VTC (Voiture de Transport avec Chauffeur) chauffeur services, expert in passenger transport by cab in Annecy, Chamonix Mont-Blanc, the Alps and throughout the Auvergne-Rhône-Alpes region.

We offer reliable, comfortable and personalized transport solutions, adapted to all your travel needs, whatever your destination. Whether you’re a private individual, a professional or a tourist, we offer you a tailor-made service, designed to provide you with a smooth, stress-free travel experience.

Our services include :

  • Airport transfers (Geneva, Lyon-Saint-Exupéry, Chambéry, Annecy)
  • Transfers to train stations (Annecy, Geneva, Bellegarde, Lyon Part-Dieu)
  • Travel to ski resorts (Chamonix, Megève, Courchevel, Val d’Isère, Morzine, Les Gets…)
  • Provision of a driver for several hours or several days
  • Long-distance routes in France and to Switzerland
  • Tailor-made sightseeing tours (Lake Annecy, Mont-Blanc, Alpine panoramas…)

Our fleet is made up of comfortable, well-maintained recent vehicles, including sedans, premium vehicles and vans for up to 8 passengers, ideal for groups or families with luggage or ski equipment.

Our drivers are professional, experienced and discreet, with excellent knowledge of the region and mountain roads. They are committed to guaranteeing you punctuality, safety and quality of service on every journey.

Available 24/7 by reservation, our service adapts to your time constraints to offer you a flexible, efficient and fully customized transportation solution.

With our VTC service in Annecy and Chamonix, every journey becomes a comfortable, reliable and enjoyable experience in the heart of the Alps and the Auvergne-Rhône-Alpes region.

We have a fleet of vehicles adapted to all types of requests, to meet the needs of both private individuals and professionals. Our fleet comprises several categories of vehicles, selected for their comfort, reliability and quality of service.

  • Classique range: ideal for daily commuting, city trips or transfers to stations and airports, combining practicality and comfort.
  • Sedan range: perfect for business trips or journeys requiring a higher level of comfort, with a spacious, refined interior.
  • Van range (up to 8 passengers): suitable for families, groups or travelers with bulky luggage or special equipment (skis, etc.).

Our fleet is made up almost exclusively of hybrid or 100% electric vehicles (excluding vans), in an approach that respects the environment while guaranteeing optimum performance.

All our vehicles are :

  • New and regularly maintained to ensure your safety
  • Equipped for your comfort (air conditioning, luggage space, premium options depending on model)
  • Carefully prepared before each race

❄️ Winter equipment – mountain safety

In winter, all our vehicles are equipped for safe driving in mountainous areas:

  • Winter tires for all weather conditions
  • Snow chains available on board if required
  • Vehicles prepared for snowy and icy roads

Our drivers are also trained to drive in winter conditions, particularly in the Alps (Annecy, Chamonix, ski resorts), to guarantee safe, stress-free journeys, even in difficult weather conditions.


Whether you’re looking for an airport transfer, a trip to a ski resort, a business trip or a rental, our fleet adapts perfectly to your needs to provide you with a reliable, comfortable and tailor-made transport experience, all year round.

Booking a vehicle with First Class Partner is quick, easy and completely secure. You can book your driver in just a few clicks:

To guarantee the availability of our vehicles and drivers, we recommend that you book at least 24 hours in advance, and more for airport transfers or for busy periods (school vacations, ski season, special events).

We also offer :

  • Immediate booking for urgent journeys, subject to availability.
  • Chauffeur-driven tours for several hours or days, ideal for tailor-made sightseeing tours, ski resort transfers or business trips.
  • The ability to personalize your trip: choice of vehicle, premium on-board options (water, treats, wifi, child seats if required) and accompaniment for bulky luggage or sports equipment (skis, snowboards, bikes, etc.).

With First Class Partner, every booking is confirmed by e-mail and SMS, including all information about your driver, the vehicle and the exact pick-up time. The result is a smooth, secure and stress-free experience, from your home or hotel to your destination.

First Class Partner offers VTC chauffeur services in the Alps, with airport, train station and ski resort transfers in Haute-Savoie (74) and Savoie (73). We cover all the main towns and resorts in the Auvergne-Rhône-Alpes region.

Airports served by our VTC Alpes :

Stations served in Haute-Savoie (74):
Annecy, Annemasse, Thonon-les-Bains, Évian-les-Bains, La Roche-sur-Foron, Bonneville, Cluses, Sallanches – Combloux – Megève, Saint-Gervais-les-Bains-Le Fayet, Chamonix-Mont-Blanc

Stations served in Savoie (73):
Chambéry – Challes-les-Eaux, Aix-les-Bains-Le Revard, Albertville, Moûtiers – Salins – Brides-les-Bains, Bourg-Saint-Maurice

Ski resorts and towns served:
Megève, Chamonix-Mont-Blanc, Saint-Gervais-les-Bains, Les Contamines-Montjoie, Combloux, Les Houches, La Clusaz, Le Grand-Bornand, Les Carroz d’Arâches, Flaine, Samoëns, Les Gets, Morzine, Avoriaz, Châtel, Courchevel, Les Arcs, Méribel, Val Thorens, La Plagne, Val d’Isère, Tignes, Les Ménuires, Annecy, Sallanches, Albertville, Genève

Our VTC Alpes services include :

  • Airport and train station transfers with real-time flight and train tracking
  • Shuttles and transfers to ski resorts, with winter tires and chains for your safety
  • Comfortable, mountain-friendly vehicles with spacious ski and luggage compartments
  • Professional, experienced drivers, punctual and discreet
  • Personalized, secure routes for individuals and businesses

Whether you’re looking for a VTC from Geneva or Lyon to Chamonix, Megève or the Savoie resorts, First Class Partner guarantees a reliable, top-of-the-range, tailor-made service for your trips in the Alps.

We accept cash as well as all major credit and debit cards, such as Visa, Mastercard and American Express. For added convenience, you can also make online payments directly when booking via our secure platform.

We also offer :

  • Payment by bank transfer for business customers or long-term bookings.
  • Customized invoicing for companies with payment on receipt.
  • Secure online payment: all transactions are protected by a gateway compliant with European DSP2 standards and strong customer authentication, guaranteeing the security of your banking information.
  • No banking data is stored on our servers, and your information remains strictly confidential.

This gives you the freedom to choose the payment method that suits you best, in complete security and simplicity.

Your bank details are only used to make your reservation or purchase on https://alpstransfers-cab.com, thanks to a secure payment gateway that complies with European security standards, in particular the DSP2 directive andstrong customer authentication (SCA).

For your peace of mind :

  • No banking information is stored on our servers, and all sensitive data is processed directly by our secure payment partner.
  • Transactions are encrypted and protected to prevent unauthorized access.
  • You can pay online, by card or bank transfer, with complete confidence.
  • Our systems comply with international PCI DSS standards, guaranteeing maximum security for payment data.
  • You receive a receipt or detailed invoice after each payment, which can be viewed online or sent by e-mail.

Thanks to these measures, you can book your private chauffeur with complete peace of mind, in complete security and without any worries about your bank details.

Yes, all our drivers are experienced and qualified professionals, VTC card holders and regularly trained in the latest safety and service standards. They are carefully selected for their excellent customer service, their in-depth knowledge of the roads and the region, and for their safe and comfortable driving, even in difficult conditions.

Our drivers offer you :

  • Guaranteed punctuality: they arrive at the agreed time, allowing you to keep your appointments or flights.
  • Discretion and confidentiality: perfect for business or private travel.
  • Personalized assistance: help with your luggage, advice on itineraries or sightseeing, and a warm welcome on arrival.
  • Multilingual (subject to availability): for easy international travel.
  • Real-time monitoring: our drivers adjust their arrival times according to any delays (flights or trains).
  • Winter driving expertise: in season, our drivers are used to snow-covered mountain roads and difficult weather conditions, and our vehicles are equipped with snow tires, chains and special equipment to ensure a safe and comfortable journey.
  • Optimized navigation: thanks to their knowledge of Alpine routes, our drivers choose the safest and fastest routes, even when some lanes are closed or slippery.

With First Class Partner, every journey becomes a moment of comfort, serenity and safety, whether for your airport transfers, your business trips, your sightseeing excursions in the Alps or your long-distance journeys.

Our rates are clear and transparent, with no hidden charges. They may vary according to several factors, including :

  • Distance and duration of journey: the longer the journey, the more the fare adjusts accordingly.
  • Peak hours and specific days: certain time slots, such as weekday mornings and evenings or public holidays, can influence the price due to traffic and demand.
  • The number of passengers and luggage: a larger vehicle or one with more luggage may require a fare adjustment.
  • Special driving conditions: in winter or on snow-covered mountain roads, some journeys may require special equipment such as snow tires or chains, which is included in the final price.

Thanks to our online fare calculator, you can immediately obtain the exact price of your trip before booking, with no surprises. The fare displayed is fixed and guarantees the final cost, even in the event of traffic jams or delays.

We also offer tailor-made packages for :

  • Airport and train station transfers
  • Sightseeing excursions in the Alps or Auvergne-Rhône-Alpes region
  • Long-distance routes to all destinations in France

So you can plan your trips with peace of mind, with total visibility of the cost and quality of your service.

Yes, our private chauffeurs are available 24/7, subject to prior reservation. To guarantee availability:

  • On weekdays, we recommend you book at least 24 hours in advance.
  • For weekend services, it’s best to book by 6pm on Friday at the latest.
  • For transfers to airports and train stations, we recommend booking at least 24 to 48 hours in advance, in order to efficiently manage flight or train schedules and any possible delays.

Whether for :

  • An early morning commute to a flight or business meeting
  • An evening trip, for a return journey after dinner or an event
  • Public holidays or busy periods, such as school vacations or festivals

…you can rely on our punctual, professional and experienced drivers, ready to ensure a safe, comfortable and stress-free journey.

What’s more, all our vehicles are equipped for all weather conditions, especially winter mountain roads, with snow tires, chains and appropriate equipment, guaranteeing your safety whatever the journey.

With First Class Partner, your mobility is flexible and fully customizable, so you can travel at any time with complete peace of mind.

Yes, we offer tailor-made transportation services for all your special events, whether weddings, birthday parties, corporate parties, seminars or private events.

Our team takes care of :

  • Plan and coordinate journeys for all your guests to ensure smooth, punctual transport.
  • Provide professional, discreet drivers, trained to ensure comfort and safety throughout the day or evening.
  • A fleet of vehicles adapted to your needs: sedans for elegant journeys, vans or minibuses for larger groups.
  • Offer personalized services, such as a welcome desk with a sign bearing your name, transportation to and from the airport or train station, or scheduled breaks for excursions or visits.
  • Adapt to all schedules, including early mornings, late evenings and holidays, so your guests can enjoy your event to the full without worrying about travel.

With First Class Partner, your events become unforgettable thanks to a reliable, secure and entirely customized transport service.

If you need to cancel your booking, please contact us as soon as possible so that we can rearrange or release the vehicle for another customer.

Our cancellation policy is flexible and tailored to your needs:

  • You can cancel free of charge up to a certain time before the scheduled pick-up time (see our general terms and conditions for the exact time).
  • Late cancellations or changes made less than 24 hours before the trip may incur partial charges, proportional to the service booked.
  • If you need to change your pick-up time or location, please contact us as soon as possible: we will do our best to reorganize your trip according to your new instructions, subject to availability.
  • For group bookings or special events (weddings, company transfers, excursions), we recommend anticipating any cancellations or changes to avoid additional charges and guarantee vehicle availability.

Our aim is to offer you a flexible, worry-free booking experience, while guaranteeing the punctuality and quality of our services.

There are several ways to contact us for information, assistance or reservations:

  • Online contact form: fill in the contact form on our website and our team will get back to you as soon as possible.
  • By phone: call us directly on the number indicated to speak to an advisor, get an immediate quote or finalize a booking.
  • By email: you can also write to us at contact@alpstransfers-cab.com if you have any questions or special requests.

Our customer service team is available Monday to Friday, from 09:00 to 18:00, to answer your questions, assist you with your reservations and provide you with information on our services and rates.

We are committed to offering you a personalized and responsive service:

  • Follow-up and confirmation of your reservations.
  • Advice on choosing the right vehicle for your needs (airport transfer, long-distance trip, sightseeing tour, special event).
  • Assistance with special requests, such as the provision of a driver for several hours or days, bulky luggage, journeys in the mountains or in winter conditions.
  • Information on our prices, secure payment methods and cancellation conditions.

Our priority is to guarantee you a reliable, fast and professional service, so that every trip with First Class Partner runs smoothly.

Your driver will be waiting for you in the arrivals hall, at the exact pick-up time indicated when you made your reservation. He will carry a sign with your name or, if you wish, the name of your company for easy identification.

To ensure a smooth encounter :

  • Contact details sent automatically by SMS: 30 minutes before your pick-up, you receive your driver’s telephone number and contact details, so you can contact him directly if necessary.
  • Clear signage: your driver can wear an identifiable uniform or badge in the First Class Partner colors.
  • Luggage assistance: for your convenience, your driver can help you load your luggage into the vehicle.
  • Delayed pick-up: if your flight or train is delayed, our system tracks arrival in real time and adjusts the pick-up time at no extra charge, within the limits of our waiting policy.
  • Special assistance: for people with reduced mobility, families with children or journeys with special equipment (skis, bicycles), the driver has the right equipment for safe, comfortable transport.

With First Class Partner, you’re taken care of as soon as you leave the terminal or station, without stress or unnecessary waiting.

In case of delay, please call us as soon as possible:

Main contact: +33 (0)7 82 87 74 45
Inform your driver: if you already have his contact details, contact him directly to inform him of your deadline.

For flight or train delays, we automatically monitor the status of flights or trains via official tracking tools. Your driver can adjust the pick-up time without any intervention on your part. In the event of early arrival, the driver can wait for you free of charge until the maximum scheduled time.

Additional charges:
Charges may apply if the driver is kept waiting for an extended period. The amount varies according to the length of the wait and the type of vehicle used. For further details, please consult our general terms and conditions.

Tips for a safe and comfortable journey:

  • Check your timetable and anticipate any delays before you leave.
  • Keep the driver’s number and booking information handy.
  • During winter or in mountainous areas, allow extra time for traffic conditions (snow-covered roads, chains, snow removal).

With First Class Partner, your driver remains available and flexible to minimize stress and guarantee a safe pick-up, even in the event of delays.

What our customers say

Because what our customers think is important to us,
don't hesitate to leave us yours.

Jean Marc Moulin
Very happy with the services of AlpsTransfers-Cab.com which enabled me to spend an excellent vacation with my family.
Julie Garcia
I needed the services of a driver to take us to the foot of the slopes at Alpes d'Huez and I'm very satisfied.
Christophe Jacquemin
I regularly use the services of First Class Partner and they are always very professional.