Between the company First Class Partner,
contact@alpstransfers-cab.com,
registered under SIRET number 828 291 864 R.C.S PARIS
represented by Mr Philippe ROBAR as manager, duly authorized for the purposes hereof.
The company can be reached by email by clicking on the contact form accessible via the home page of the site, or directly using the address contact@alpstransfers-cab.com.

Hereinafter referred to as the “Seller” or the “Company”. On the one hand, and the individual or legal entity purchasing products or services from the Company, hereinafter referred to as the “Buyer” or “Customer”, On the other hand, the following has been set forth and agreed upon:
PREAMBLE

The Vendor is a publisher of VTC chauffeur reservation Products and Services for consumers, marketed through its websites (https://www.AlpsTransfers-Cab.com). The list and description of goods and services offered by the Company can be consulted on the aforementioned site.

Article 1: Purpose

These General Terms and Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products or Services offered by the Seller.

Article 2: General provisions

These General Terms and Conditions of Sale (GTCS) govern the sale of Products or Services through the Company’s websites, and form an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Buyer who has accepted them before placing an order. The Vendor reserves the right to modify these terms and conditions at any time by publishing a new version on its website. The terms and conditions then applicable are those in force on the date of payment (or of the first payment in the case of multiple payments) of the order. These GCS can be consulted on the Company’s website at the following address: https://www.AlpsTransfers-Cab.com/cgv.
The Company also ensures that acceptance is clear and unreserved by providing a checkbox and a validation click. The Customer declares that he/she has read the present General Terms and Conditions of Sale and, where applicable, the Special Terms and Conditions of Sale relating to a product or service, and accepts them without restriction or reservation.
The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs.
The Customer declares that he/she is legally capable of entering into a contract under French law, or that he/she validly represents the individual or legal entity on whose behalf he/she is entering into a contract.
In the absence of proof to the contrary, the information recorded by the Company constitutes proof of all transactions.

Article 3: Prices

Our prices are updated every year and are based on a time and mileage scale, the service, the number of passengers and luggage, and the price of fuel in the Paris region. A surcharge of 25% to 50%, depending on the geographical area of service, is also applied at peak times (06:20 to 10:00 and 16:00 to 19:45) and at night (21:00 to 06:00). Rates include a 20-minute waiting time. Beyond this time, the waiting fee is €1 per minute, including tax, and will be paid extra to the driver, except in special cases where the customer has given prior notice of the wait or possible delay. Our rates do not include the cost of additional expenses such as parking, entrance fees for attractions, leisure activities, museums, paying sites… or the cost of accommodation or meals for the driver(s), not initially included in the service. The prices of trips or services sold through our site are indicated in euros excluding taxes and are precisely determined on the product description pages. They are also indicated in euros including all taxes (VAT* + any other taxes or with non-applicable VAT, article 293B of the CGI as a micro-entrepreneur) on the service order page, and excluding specific charges. (VAT* at 10%, except for provisioning services VAT at 20%). For all services outside the European Union and/or French overseas departments and territories, the price is automatically calculated exclusive of tax on the invoice. Customs duties or other local or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the seller. They are the responsibility of the buyer (declarations, payment to the appropriate authorities, etc.). In this respect, the seller invites the buyer to obtain information on these aspects from the relevant local authorities. The company reserves the right to modify its prices at any time in the future. Any telecommunication costs incurred in accessing the company’s websites shall be borne by the customer. The price is fixed and accepted at the time of booking by the customer for a journey with a chauffeur-driven car operator. For a VTC vehicle, the fare is charged according to the regulations in force at the time of booking, i.e. with a flat rate for airports. For Taxi vehicles, the customer will be charged a supplement of €4 for immediate bookings and €7 for advance bookings. Any change of route at the customer’s request may result in an additional charge.

Article 4: Conclusion of an online contract

In accordance with the provisions of article 1127-1 of the French Civil Code, the Customer must follow a series of steps to conclude the contract by electronic means in order to be able to complete the order; Information on the essential characteristics of the Product or service;
– Choice of the Product and, if applicable, its options
– Indication of the customer’s essential contact details (company name or corporate name, customer’s name and telephone number, e-mail address, number of passenger(s), date, time and place of customer pick-up, arrival address, for airports and train stations flight and/or train number, destination and/or origin…).). Alps Transfers Cab cannot be held responsible for any incorrect information provided by the customer (incomplete flight number, wrong airport, wrong date, etc.), nor for any incorrect information concerning the reference flight for the trip, provided by the airport information service. Signing the present contract implies unreserved acceptance of the general terms and conditions of sale. For all orders placed by telephone or via the reservation module of our website, a minimum deposit of 50% of the total price of the trip will be collected via a secure SumUp payment link. The balance of the payment must be paid within 48 hours of the date of the service, i.e. on the day of the service upon prior agreement with Alps Transfers Cab.
– Acceptance of these General Terms and Conditions of Sale –
Verification of order details (double-click formality) and correction of any errors. Before confirming the order, the Buyer may check the details of the order and its price, and correct any errors, or cancel the order. Confirmation of the order will constitute the formation of the present contract.
– The payment instructions are then followed, the products are paid for, and the order is delivered. The customer will receive an e-mail confirming payment of the order, as well as an acknowledgement of receipt confirming the order.
During the ordering process, the customer will have the opportunity to identify and correct any errors made in data entry. The language proposed for the conclusion of the contract is the French language.
The terms of the offer and the general conditions of sale are sent by email to the buyer at the time of the order and archived on the Vendor’s website. Where applicable, the professional and commercial rules to which the author of the offer intends to abide can be consulted in the “ancillary rules” section of these GTCS, which can be consulted on the Vendor’s website at the following address: https://AlpsTransfers-Cab.com/cgv
Communications, orders, order details and invoices are archived on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with the provisions of article 1360 of the French Civil Code. This information may be produced as proof of the contract.
For delivered products, delivery will be made to the address indicated by the Customer. In order for the order to be processed correctly, the Customer undertakes to provide truthful identification details. The Vendor reserves the right to refuse the order, for example in the case of any abnormal request, made in bad faith or for any legitimate reason.

Article 5: Products and services

The essential characteristics of the goods, services and their respective prices are made available to the purchaser on the company’s websites, as are, where applicable, the product’s instructions for use. In accordance with article L112-1 of the French Consumer Code, the consumer is informed, by marking, labeling, display or any other appropriate process, of the prices and specific conditions of the sale and performance of the services before any conclusion of the sales contract. In all cases, the total amount due by the Buyer is indicated on the order confirmation page. The selling price of the service is that in force on the day the order is placed, and does not include shipping costs billed in addition. These costs are indicated to the Buyer during the sales process, and in any case at the time of order confirmation. The Vendor reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order. When products or services are not immediately available, clear information is given on the product presentation page as to the delivery dates of the products or services. The customer certifies that he/she has received details of delivery charges, payment, delivery and contract performance terms, as well as detailed information concerning the seller’s identity, postal, telephone and electronic contact details, and the seller’s activities in the context of the present sale. The Vendor undertakes to honor the customer’s order except in the event of the driver’s unavailability or risk to the safety of passengers or the driver himself. If the order has been placed, and if no agreement can be reached with the customer on a new date for the service, the Vendor will refund the customer unless the customer cancels the service within the 24 hours preceding the pick-up. Contractual information is presented in detail and in French. The parties agree that illustrations or photos of products offered for sale have no contractual value. The period of validity of the offer of Products and their prices is specified on the Company’s websites, as well as the minimum duration of the contracts proposed when these relate to a continuous or periodic supply of products or services. Unless otherwise specified, the rights granted hereunder are solely those of the natural person signing the order (or the holder of the e-mail address communicated).

Article 6: Conformity

In accordance with Article L.411-1 of the French Consumer Code, the products and services offered for sale under these GTCs comply with current regulations relating to the health and safety of persons, the fairness of commercial transactions and consumer protection. Irrespective of any commercial warranty, the Vendor remains liable for defects in conformity and hidden defects in the product.
In accordance with article L.217-4, the Vendor delivers goods in conformity with the contract and is liable for defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility under the contract or has been carried out under his responsibility.
In accordance with the legal provisions concerning conformity and latent defects (art. 1641 of the French Civil Code), the Vendor will refund or exchange products that are defective or do not correspond to the order. Refunds may be requested in the following way: by sending a complaint to contact@AlpsTransfers-Cab.com.

Article 7: Retention of title

Products remain the property of the Company until full payment has been received.

Article 8: Terms of service

For the transport service, the customer accepts that the journey be made by a chauffeur-driven vehicle or by a cab driver. The customer is picked up at the address indicated at the time of the order and within the times indicated. These times do not take into account any problems related to the vehicle, driver or traffic. When the customer orders several services at the same time, these may have different delivery times. In the event of delay, a complaint can be made to contact@AlpsTransfers-Cab.com. In the event of delay, the Customer may cancel the contract in accordance with the terms and conditions set out in Article L 138-2 of the French Consumer Code. The Vendor will then reimburse the service in accordance with Article L 138-3 of the French Consumer Code, if the service has not been performed or cancelled at least 24 hours before the reservation. The Vendor provides a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email, to ensure that the order is followed up. The Vendor reminds the customer that when he/she takes his/her seat in the vehicle, the risk of loss or damage to his/her belongings is transferred to him/her at the end of the journey. It is the customer’s responsibility to notify the driver or our website of any reservations regarding the transport service. The customer must report any problems at the end of the journey by e-mail to contact@AlpsTransfers-Cab.com. Our company is not responsible for any damage to your luggage or equipment during the journey. The seller of the service, i.e. our company, reserves the right to refuse your trip if the driver is unavailable or if there is a safety risk for the passengers or the driver himself.

Article 9: Availability and refund

In the event of the driver’s unavailability, the customer will be immediately informed of the foreseeable delays of this service without any invoicing. If the customer wishes to cancel his order, he may cancel his reservation by simple request by e-mail, telephone or via our contact form. The customer may then request a credit note for the amount of the service or a full refund and cancellation of the order if he informs us at least 24 hours before the pick-up. If cancellation is requested within 24 hours of the pick-up time, no refund will be made. However, a refund request may be considered on a case-by-case basis.

Article 10: Payment

Payment is due immediately when the order is placed, including for pre-ordered services. Payment can be made by credit card, Paypal or at the time of pick-up by the driver. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is carried out by our payment service provider. The information transmitted is encrypted and cannot be read during transport on the network. Once payment has been initiated by the customer, the transaction is immediately debited once the information has been verified. In accordance with the provisions of the French Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing his/her bank details at the time of sale, the Customer authorizes the Vendor to debit his/her card for the amount relating to the price indicated. The Customer confirms that he/she is the legal holder of the card to be debited and that he/she is legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately cancelled and the order cancelled.

Article 11: Withdrawal period

In accordance with the provisions of article L 221-5 of the French Consumer Code, the Buyer has the right to withdraw from the contract without giving any reason, within fourteen (14) days of the date of receipt of the order. The right of withdrawal may be exercised by contacting the Company as follows: by sending a complaint to contact@AlpsTransfers-Cab.com. Customers are informed that, in accordance with the provisions of articles L. 221-18 to L. 221-28 of the French Consumer Code, this right of withdrawal cannot be exercised for any item for which a manufacturing or delivery process is underway. If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased and the cost of shipping will be reimbursed, with the cost of returning the product(s) being borne by the Customer. Products must be returned in their original, complete condition (packaging, accessories, instructions, etc.) and, if possible, with a copy of the purchase receipt. In accordance with legal provisions, you can request the standard retraction form to be sent to us at the following address: contact@AlpsTransfers-Cab.com. Refund procedure: the refund procedure may be carried out after an investigation of the product(s) purchased. For more details, please contact us at contact@AlpsTransfers-Cab.com.

Article 12: Warranties

In accordance with the law, the Vendor assumes the following warranties: of conformity and against hidden defects in products and services. The Vendor will reimburse the customer or issue a credit note if the services offered do not correspond to the order placed. Requests for refunds must be made in the following way: by sending a complaint to contact@AlpsTransfers-Cab.com.

Article 13: Complaints and mediation

Should the need arise, the Buyer may submit any complaint by contacting the company using the following contact details: contact@AlpsTransfers-Cab.com. In accordance with the provisions of art. L. 611-1 to L. 616-3 of the French Consumer Code, the consumer is informed that he/she may have recourse to a consumer mediator under the conditions laid down in Title I of Book VI of the French Consumer Code. In the event of failure to lodge a complaint with the Vendor’s customer service department, or in the absence of a response within two months, the consumer may submit the dispute to a mediator who will attempt, in complete independence, to bring the parties together with a view to reaching an amicable solution.

Article 14: Termination of the contract

The order may be cancelled by the purchaser by registered letter with acknowledgement of receipt in the following cases:
– delivery of a product or service which does not conform to the characteristics of the order;
– delivery beyond the deadline fixed at the time of the order or, in the absence of a date, within thirty days of payment;
– unjustified price increase or modification of the product.
In such cases, the purchaser may demand reimbursement of the deposit paid, plus interest calculated at the legal rate from the date of collection of the deposit.

Article 15: Intellectual property rights

Trademarks, domain names, products, services, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly forbidden.

Article 16: Force majeure

The performance of the seller’s obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent such performance. The seller will notify the customer of the occurrence of such an event as soon as possible.

Article 17: Invalidity and amendment of the contract

Should any of the stipulations of the present contract be null and void, this shall not invalidate the other stipulations, which shall remain in force between the parties. Any contractual modification is only valid after a written and signed agreement between the parties.

Article 18: Protection of personal data

In accordance with Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the Seller implements the processing of personal data, the purpose of which is the sale and delivery of products and services defined in this contract. The Buyer is informed of the following:

– the identity and contact details of the data controller and, where applicable, of the data controller’s representative: the Seller, as indicated at the top of these GTC;
– the contact details of the data protection officer: …….
– legal basis for processing: contractual performance
– the recipients or categories of recipients of personal data, if any: the data controller, its marketing departments, the departments responsible for IT security, the department responsible for sales, delivery and ordering, subcontractors involved in delivery and sales operations, and any authority legally authorized to access the personal data in question
– no transfers outside the EU are planned
– data retention period: the length of the commercial prescription
– the data subject has the right to request from the controller access to personal data, rectification or erasure of such data, or a restriction of the processing relating to the data subject, or the right to object to the processing and the right to data portability
– The data subject has the right to lodge a complaint with a supervisory authority.
– the information requested during the ordering process is necessary for invoicing (legal obligation) and delivery of the goods ordered, without which the order cannot be placed. No automated decision or profiling is implemented through the ordering process.

Article 18: Applicable law and clauses

All clauses contained in these general terms and conditions of sale, as well as all purchase and sale transactions referred to herein, shall be governed by French law. The nullity of a contractual clause does not entail the nullity of the present terms and conditions of sale.

Article 19: Consumer information

For consumer information purposes, the provisions of the French Civil Code and Consumer Code are reproduced below: Article 1641 of the French Civil Code: The seller is bound by a warranty against hidden defects in the item sold, which render it unfit for its intended use, or which impair this use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them. Article 1648 of the French Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller can be discharged of the defects or apparent lack of conformity.
Article L. 217-4 of the French Consumer Code: The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility.
Article L. 217-5 of the French Consumer Code: Goods conform to the contract: 1° If they are fit for the purpose usually expected of similar goods and, where applicable :
– if it corresponds to the description given by the seller and has the qualities presented to the buyer in the form of a sample or model;
– 2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L. 217-12 of the French Consumer Code: Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.
Article L. 217-16 of the French Consumer Code (Code de la consommation): When the buyer asks the seller, during the course of the commercial warranty granted at the time of purchase or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the date of the buyer’s request for service or from the date the item in question is made available for repair, if the item is made available after the request for service.